Driver Services - Detention Pay / Process

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Delay Message Process
Section 1. What to do when you are delayed.

Step 1 - When you are delayed at customer's place of business for 1 hour without any effort to load or unload, you need to send in message 20.

*If you are delayed between the hours of 7am and 5pm, you must send in your delay message within 3 hours of your arrival time or 3 hours from your appointment time. The longer you wait to send in your message, the less amount of time you provide to help you. If you wait longer than 3 hours from arrival to send in your delay message, you will not receive detention pay.

*When you are delayed between the hours of 5pm and 7am, no one is available to help. Therefore, it doesn't matter when you send in the delay message. Just make sure you send in your message 20 between the time you arrive and your departure time. If upon arrival you immediately know it will be several hours before you are loaded/unloaded, it is fine to go ahead and send in your message then. (On weekends and holidays, the same process can be followed).

*If your delay that night will cause you to miss your next pick-up or delivery time, you need to call night maintenance. Calling night maintenance does not take the place of sending in your delay message. You must do both.

NOTE:
If there is a scheduled appointment time, then the clock starts then. You are delayed one hour from your appointment time. If you are late then we are at the customer's mercy and we have no grounds to stand on.

Step 2 - There is no need to send your delay message in every hour until you are loaded or unloaded. Once you send in your delay message for the first time, it is the delay coordinator's responsibility to continue checking on you until you are loaded or unloaded. It is your responsibility to remind us you are delayed. Just please be sure you at least send it in regardless of where you are delayed.

It also helps if you get arrival and departure times noted on your bills along with signature, from someone who is loading or unloading you. This helps ensure collecting detention from that customer!

If you don't know their name, simply write refused to sign. When you mail in your trip sheets, billing will automatically provide me with a copy.

Step 3 - When you are inside a building or you do not have a signal, you still need to send in your delay message. Our computers will post the time you sent the message and the time we received it. The sent time is the time we go by in determining if you sent your messages in correctly. If you are inside, you need to call and inform us you are delayed. However, calling does not replace the delay message. You must still send in your message 20.

•When you are delayed, the person you need to worry about contacting is the service coordinator. We work closely with the dispatchers and keep them updated on your status. Remember when calling about a delay, call (800) 823-9479 or ext. 1241.

Delay Process
One of the main concerns of drivers today is the time waiting to be loaded and unloaded at the shippersIconsignees.

Boyd Bros. is aware of this problem. Every driver will experience some type of delay on a day to day basis. However, we will do everything in our power to prevent you from sitting at the shippers or the consignees. Whether this program continues to be successful or not is up to you - the driver. You are the only one who knows if there is a problem getting loaded or unloaded and you are responsible for letting the service coordinator know. We will be keeping records of every delay so we can determine which customers are delaying our drivers the most. With accurate records, we can approach the customers who are delaying us and show them how much of your time is spent waiting at their facility. It is CRITICAL that you send your messages in correctly and in a timely manner. Also, if you do not send in a delay message we will not be aware of the problem. Please review the following process on the correct way of sending in your messages. If you have any questions or comments, please feel free to call 1-800-823-9479 or ext. 1241. We want to welcome all of you to our team.

Causes Of Not Getting Detention Pay
1 - Not sending in a delay message.
2 - Not sending in your delay message within the first three hours if you are delayed during working hours.
3 - If your satellite messages are not sent in correctly.
4 - If you are late for your appointment.
5 - If there is a comment on the load that clearly states "DO NOT GO IN BEFORE YOUR APPOINTMENT TIME" and you do anyway, you will not be paid detention pay.
6 - If no appointment is made.
7 - If you are for any reason the cause of the delay and the customer is not at fault.

Please do not let pay be the reason you send in your delay message. Regardless of whether you are there long enough to be paid or not, every delay we have documented helps us when we present the shipper or consignee with our problem. The more accurate, documented information we have, the more leverage we have over that customer and the sooner we can eliminate the delay problem. Keep in mind that if we can save you two hours of delay time a day, that is another load you can pull that week. Which would you rather have? Just remember that we are a team. The delay you experience today could help out another associate tomorrow.